How to place an order at WrLens

Posted: Friday, June 17, 2011 12:43 PM Quote
First of all you must have a PayPal account since we only work with PayPal.
It is very simple to order, all you have to do is to get into our site by clicking the URL bellow:
http://www.wrlens.com
Click on the a category that you are interested in (for example "Color Contact Lenses" and then "Natural Colors") under "Categories", after that you will reach a page with various types of Color Contact Lenses.
You can browse the types of contact lenses or, if there are a few pages, by clicking the number in bottom of the page ( 1,2...) or you can also click the "Next" or "Previous" links to browse.
Click on the photo of the product you want to order ( for example Hidrocor or Hidrocharme or Natural Colors) or on the button "Details" located on the left bottom side of the product details box, you will get to a page with the full product details of the selected product (or type of lens that you want).
In this page you can select the "Right Eye Color" and "Left Eye Color" from the list of colors, and also select the "Right Eye Power" and "Left Eye Power" from the list of power (numbers) , if you do not need a number , you should leave the selection at "0.00 plain - no power".
Select the Quantity you like to order or leave the default Quantity which is 1.
The Quantity is per a PAIR of lenses, 1 unit = PAIR of lenses (2 lenses).
After you have selected all of the values you should click the button "Add to cart", and this will take you to the shopping cart page.
In the shopping cart page you will be able to remove products from the cart by checking the "Remove" check box of any product and clicking the "Update cart" button. You can also click the "Continue" button to go back to the site and add as many products as you like to the shopping cart.
In the shopping cart page you should click the button "Checkout" , you will reach the sign in page, in this page you must click the button "Register"
and you will have to supply your details and follow the instructions. Once you have finished the registration process , you will have to fill in your "Shipping Address" and "Billing Address" (you can fill the same address to both the "Shipping Address and the "Billing Address"), now you will see the shipping option page in which you will have to select the shipping option and click the "Next" button.
Now you will see the payment Option page in which you will have to select the payment option (for example "PayPal Standard") and click next.
Now you will reach a page that says "You will be redirected to PayPal site to complete the order."
you should click the "Next" button and be redirected to PayPal and log in with your account and confirm the payment.
After that, you will be retruned to our site with a message that says that you have successfuly completed your order.
That is all , from that point on we will process your order and send it to you within the time frame of your selected shipment method and the time for order processing in Brazil.
Please read more about the delivery times and shipping times at our
"Shipping & Returns" page at the following URL :
http://www.wrlens.com/shippinginfo.aspx


Best Regards

WrLesn Team
Posted: Tuesday, August 04, 2015 1:12 AM Quote
I tried doing this with Solotica Natural Colors for astigmatism and it says "Product is not Published" everytime I try to add it to the cart. Am I doing something wrong?
Posted: Wednesday, August 05, 2015 6:50 AM Quote
Hi


We are sorry- we do not sell colored Toric lenses anymore.

Matching the toric lenses is very difficult and there is a big chance that the lenses would not match 100%.


We want our customers to be satisfied even though it means not selling them lenses that could cause them problems.
Posted: Tuesday, January 19, 2016 4:03 PM Quote
Hello,
I ordered a pair lens but before complete payment in Paypal page I went back to Home page to check something but Paypal page closed by itself! and now my order status is Pending situation. How can I complete this order? I see just 1 option under list of this order: Re-order, and by re-order I cant use my reward point any more!
Thank you
Posted: Saturday, January 14, 2017 8:26 AM Quote
I had this same problem yesterday when trying to order! It sent me to PayPal, but PayPal wanted me to confirm my account by entering a code number that was texted by them to my husband's phone, and by the time I got logged in there I then had to update my debit card info and address because I hadn't used PayPal in quite a while and my card was expired.  By the time I did all this, I then searched for my order to complete my payment with my new card number and there was absolutely nothing showing on my paypal for me to pay for. It said that there has been no activity on there and I don't see my order at all.  When I went back to Wrlens, it says my order is pending and my only option is to reorder the lenses (but I used $18 from my reward points originally on it.) I emailed the company but haven't heard back yet. I'm stressing because it takes 15 - 25 days to process and I'm already wearing expired contacts, so I was trying to get these ordered asap and now I'm kind of stuck in limbo land. Not sure what to do.
Posted: Saturday, January 14, 2017 11:01 AM Quote
In general, a pending order usually means that payment has not been made.  We recommend that you check to see if you have a transaction number from PayPal.  If not, then the order has not been completed and will not be processed.  It is considered cancelled, and you will not be charged for this order.  We have returned your reward points, and you can feel free to place a new order.

To all of our customers:  If you use your reward points in a pending order that was unpaid, please be sure to contact us, and we will be happy to return your reward points.
Posted: Monday, June 12, 2017 7:45 AM Quote
It gives me no option to add to cart
Leesha
Posted: Friday, June 23, 2017 1:03 PM Quote
It doesn't give me the option to.add to cart . What do I do. I tried on multiple devices .
Dalila subasic
Posted: Saturday, June 24, 2017 11:49 PM Quote
We are currently updating the website; we apologize for any inconvenience.