How EXCELLENT Customer Service ends up being a reason to Slander and Defamation against WrLens ?

How EXCELLENT Customer Service ends up being a reason to Slander and Defamation against WrLens ?

A horrible customer experience - Melani Garcia posts slander in return to an EXCELLENT Customer Service































NOTE that "booduluv"(Melani Garcia) claims are NOT based on facts and there is
NO PROOF at all to the claims you see in her posts.
THIS IS A CLEAR SLANDER by "booduluv"(Melani Garcia) BECAUSE A SLANDER AND Defamation IS
exactly WHAT "booduluv"(Melani Garcia) IS DOING , SHE IS SAYING UNTRUE CLAIMS and LIES
THAT ARE AIMED TO GIVE WRLENS NEGATIVE OR INFERIOR IMAGE AND HELP WRLENS'S
COMPETITORS. SHE HAS NO PROOF WRITTEN OR OTHERWISE AND WE REFUTE ALL
OF HER LIES WITH FACTS AND PROOFS.

We have made this blog post in order to HELP EVERYONE see our HONEST and
EXCELLENT CUSTOMER SERVICE.
Here in Brazil we still have FREEDOM OF SPEECH! and we want to use it to
show the FACTS based on solid PROOFS.
In this blog post you can read about the customer service we give to our customers,
see a proof that we sell only ORIGINAL lenses ,and see how we refute
the untrue claims posted about us by "booduluv".
We have the right to defend our reputation in the name of FREEDOM OF SPEECH!,
and to show the whole truth based on FACTS that we can prove.

DO NOT BELIEVE to what you see in the posts of "booduluv"(Melani Garcia) ,
Here is a proof that what she claim in her posts is not true and how easily we refute it :

1.) Melani Garcia claims that wrlens shipped her faked color
    contact lenses that are not made by Solotica and she also claim that :
    "what I received was NOT Solotica".
    And she also claim that : "so I don't know where wrlens is getting this lenses
    manufactured, is it brazil ? or another country ?" ALL OF THIS IS A BIG LIE.

2.) Wrlens is a respected web site that sells ONLY original color contact lenses
    made in Brazil, directly form the manufacturer that its name is Solotica.


3.) As a proof , you can see an official statement from the manufacturer - Solotica ,
    located in Sao Paulo Brazil, clearly stating that we are their customer and that we are
    buying color contact lenses from them.
    Click the following URL to view this official statement :

    http://www.wrlens.com/blog/158-proof-of-wrlens-as-a-seller-of-original-contact-lenses-from-solotica-sao-paulo-brazil.aspx

You clearly see that Melani Garcia claims above are CLEAR LIES and she provided NO proof
to is , because she don't have any proof , all she wants is to post slander to help
the forums and people that are paying her to post lies againt us.


4.) Melani Garcia claims that "they are not based in Brazil" , THIS IS A BIG LIE ,
    and again she has NO PROOF.
    Our company is a legal company registered in Sao Paulo Brazil named
    CDMS INTERNATIONAL COMÉRCIO & EXPORTAÇÃO
    DE PRODUTOS OPTICOS E COSMÉTICOS LTDA. registered in the Commercial State
    of Sao Paulo and No 187.429/11-0 under CNPJ 12.696.784/0001-13 °.
    As a proof , we have an official federal statement of the government of
    Brazil that shows the full identity of our company. The company has several
    co operations with other countries as many other companies do, but our base
    and office is in Sao Paulo Brazil.


5.) Melani Garcia wrote that : "They charged BACK my credit card for the full amount of the lenses" ,
    this is a BIG LIE for two reasons :
    A.) Her payment was FULLY refunded and we have the refund transaction numbers
         of PayPal as a proof.
        The PayPal's tarnsaction number of her payment was 93A784411W939224L and
        it was FULLY REFUNDED so she did not LOSE nothing, she received ALL of her payment back.

    B.) WE ONLY WORK WITH PayPal and we do NOT have access to credit card numbers so
         we can NOT KEEP THE CREDIT CARD NUMBERS OF OUR CUSTOMERS, so how could we charge 
         her credit card if we don't have her credit card's number ???
         WE NEVER CHARGED A CENT FROM HER CREDIT CARD !!! So Melani Garcia claim abnout it is a BIG LIE.


6.) She received TWO PAIRS of lenses from us TOTALLY FREE of charge in addition to the
     refund mentioned above. As a proof to that , we have the tracking numbers of the
     shipments we have sent to her.


The most absurd thing is that she wrote to us , that we have the best customer service ,
so how come she changed her mind and started to post bad things about us ???
the only explanation for that, is the fact that she probably has other motivation or agenda
for doing it while she hides behind a false cover of providing help to others.

This is why you should NOT believe a word she is saying about us. Our best guess is, that
she is being paid to do so through her affiliations with various forums and companies to
post bad things about us and hurt our sales.

All of the claims of "booduluv"(Melani Garcia) are TOTALLY REFUTED HERE , she received
THE BEST CUSTOMER SERVICE AND SUPPORT FROM US BUT SHE KEEP POSTING BAD THINGS ABOUT US
DESPITE THE PLAIN TRUTH.

ALL WE CLAIM HERE IS BASED ON TRUE FACTS AND WE PROVIDE ALL OF THE PROOFS.

JUDGE FOR YOURSELF AND SEE READ THIS POST TO LEARN HOW HER CLAIMS ARE TOTALLY REFUTED.

Melani Garcia's lies and slander will not stop us from helping our customers.
We will not stop to provide the best and excellent customer service to all of our customers.